Nigeria’s commercial banking giant, Access Bank, has yet to publicly comment on allegations by a customer who claims that millions of naira disappeared from her account through unauthorised withdrawals.
Newsonspot gathered that the matter has generated reactions online after a video surfaced showing an unidentified woman appealing for help over what she described as suspicious deductions from her Access Bank account.
In the viral video, the woman claimed she had kept about ₦3 million in the account but later discovered that the funds were gradually being withdrawn, allegedly beginning in October 2025.
According to her account, the balance eventually dropped from about ₦3 million to zero.
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She said she had repeatedly visited an Access Bank branch to report the alleged transactions and seek clarification, but was allegedly informed that the matter was still under investigation.
“I came to Access Bank, I cannot find my money. They told me that it is under investigation. I came again today, they told me they’ve contacted their headquarters,” she said.
The customer further expressed frustration over her inability to resolve the matter, saying she needed help.
“I really need help because I can’t do this alone. Since October 2025, they have been taking money from my account. They took everything; not even N200 is left in my account. I trusted Access Bank so much, but they took my money,” she added.
Access Bank Yet To Respond
Following the emergence of the video, inquiries were reportedly sent to Access Holdings Plc’s Head of Media and Public Relations, Olakunle Aderinokun, seeking clarification on the allegations.
However, no response had been received at the time of reporting.
Access Bank had also not issued an official statement explaining whether the customer’s account was compromised, whether the transactions were authorised or whether an internal investigation had established what happened to the funds.
Claims Over Customer’s SIM
Meanwhile, unverified claims circulating in connection with the incident suggest that the customer’s Subscriber Identity Module, SIM, may have been linked to another person’s account after a period of inactivity.
However, it remains unclear whether the claim is connected to the alleged disappearance of the funds.
There has also been no official confirmation from Access Bank establishing the circumstances surrounding the customer’s account or linking the alleged SIM issue to the reported transactions.
Bank Customers’ Association Reacts
The issue has also attracted the attention of the Bank Customers’ Association of Nigeria, whose president reportedly called on Access Bank to provide the affected customer with a clear explanation.
According to him, banks have a responsibility to account for customers’ funds and explain suspicious transactions involving their accounts.
He also advised the woman to escalate the matter to the Central Bank of Nigeria, CBN, if her allegations are accurate and she is unable to obtain a satisfactory explanation from the bank.
“The bank, in whatsoever circumstances, owes its customers full disclosure. I advise she escalate to the Central Bank of Nigeria if she is saying the truth,” he said.
The case has continued to generate reactions on social media, with bank customers expressing concerns about the security of their deposits and the procedures available to them when they suspect unauthorised transactions.
For now, the allegations remain claims made by the customer and have not been independently established.
The circumstances surrounding the reported withdrawals, the identity of whoever may have accessed the funds and whether any security breach occurred are yet to be officially clarified.
A response from Access Bank is expected to provide further details on the complaint and any steps taken to investigate the customer’s allegations.
