In a bold move to strengthen its leadership and service delivery, Air Peace recently concluded a three-day Strategic Leadership and Customer Experience Transformation Retreat in Lagos.
Newsonspot gathered that the event came just two weeks after the airline secured a coveted landing slot at London Heathrow Airport, marking a significant step in its global expansion.
Held from Friday, July 25 to Sunday, July 27, 2025, the retreat was organised in partnership with Ricchezza Capital Advisors Ltd., a Lagos-based consulting firm known for its expertise in strategic leadership development. Themed “21st Century Transformational Leadership: Building Resilience for Exceptional Customer Experience,” the programme reflected Air Peace’s commitment to raising the bar in the competitive aviation industry.
According to a statement from the airline, the retreat was designed to deepen leadership capacity and reinforce the importance of exceptional customer service as a key differentiator in global aviation.
The retreat was anchored by Mr. Udeme Etukeyen, Managing Consultant at Ricchezza Capital, and co-facilitated by renowned communications strategist, Dr. Uche Nworah.
It featured several high-profile guest speakers, including:
Mrs. Oby Roberts – Prominent customer experience consultant
Mr. Joseph Edgar – Former Managing Director, Nigerian Airspace Management Agency
Capt. Roland Iyayi – Aviation expert
Philda Kereng – Botswana’s High Commissioner to Nigeria
The airline described the retreat as more than a series of lectures. “It was a space for reflection, peer exchange, and strategic alignment, allowing our leadership team to reassess the airline’s vision in a customer-first aviation landscape,” the statement read.
Air Peace also emphasized that the retreat is part of its broader strategy to build internal capacity in support of its expanding international operations.
“Our commitment goes beyond flying passengers; we are dedicated to creating memorable experiences at every touchpoint,” the airline stated.
With steady growth across domestic and international routes, Air Peace continues to prioritize staff development as a core pillar of its business strategy, positioning itself as a leader in customer-centric aviation in West Africa and beyond.
