More than five hours after users began reporting a major outage across Facebook, Instagram and WhatsApp on Monday, the cause has still not been disclosed.
MARK ZUCKERBERG has yet to respond to a global outage and many have taken to Twitter to address the silence.
Newsonspot blog reports that all three platforms stopped working shortly before noon ET, when the websites and apps for Facebook’s services were responding with server errors. Reports on DownDetector.com showed the outages appear to be widespread, but it’s unclear how many users were unable to access the apps.
ThousandEyes, a network monitoring service owned by Cisco, said in an email that the outage was the result of DNS failure. DNS, short for Domain Name System, is like a phone book for websites.
It marks the longest stretch of downtime for Facebook since 2008, when a bug knocked the site offline for about a day, affecting about 80 million users. The platform currently boasts 3 billion users.
Mike Schroepfer, Facebook’s chief technology officer, apologized in a statement posted to Twitter.
“Sincere apologies to everyone impacted by outages of Facebook powered services right now,” Schroepfer wrote. “We are experiencing networking issues and teams are working as fast as possible to debug and restore as fast as possible.”
Newsonspot.com.ng gathered that in 2019, a similar outage lasted about an hour. Facebook blamed a server configuration change for that outage.
Major websites can also sometimes go down if content delivery networks, or CDNs, go offline. That happened in June, when one such CDN, Fastly, was down due to technical issues. That caused major websites including Amazon, Reddit and The New York Times to go down.
“We’re aware that some people are having trouble accessing our apps and products,” a spokesperson said. “We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.”